In my home – Gas and energy
Can I choose my energy supplier?
It is your responsibility to contact the current gas and electricity provider and give accurate meter readings that you have signed for on the Move In Form. Once you have done this you are free to transfer the supply to an energy provider of your choice.
Smart meter installation
You can request that your utility provider installs a smart meter in your home. In fact, there is a national programme to install smart meters and they can help you reduce your energy use and manage your bills more effectively.
Ministry of Defence (MOD) fuel-supplied properties
If your home falls under an MOD fuel supply, you will be billed by Defence Infrastructure Organisation (DIO) Utilities team, not by an energy supplier.
A bill will be sent to your unit admin on a quarterly basis for you to authorise, which will then be deducted from your pay. In some cases, set charges are recovered via monthly deductions from your pay, which you will be informed of by email.
As an occupant of SFA, it is your responsibility to check your payslip for deductions to ensure that you are paying for your consumption and to also supply meter readings when requested. We encourage you to take a photograph of your meters upon move-in/move-out in case of future queries.
For more information about fuel recoveries please contact [email protected].
Please note: the MOD may not supply all of your energy – they may only supply either your gas, or your electricity. For example, the MOD may supply your electricity, but you may need to use a public gas supply (in which case, you would need to arrange your own gas supplier and pay bills directly to them and close your account on move-out).
Fuel subsidy scheme
Some larger properties may be eligible for the Fuel Subsidy Scheme. You will be informed if your property is eligible and emailed an application form upon move-in.
If your application is successful, charges will include all primary sources of heating and lighting to your property. You will be informed of the charges if/when accepted onto the scheme. Set charges will be recovered via JPA monthly and reconciled against actual meter readings at the end of a financial year or upon move-out.
As a member of FSS, it is your responsibility to check your payslip for Fuel & Light (F&L) deductions to ensure that you are paying for your consumption and to also supply meter readings when requested. We encourage you to take a photograph of your meters upon move-in/move-out in case of future queries.
For more information and to confirm eligibility please contact the Fuel Subsidy Scheme team on [email protected].
Pre-payment meters
You are responsible for contacting your current provider to arrange the removal of any pre-payment meters before you move out of your home. We cannot do this for you.
Please be aware you may incur an additional charge if you leave a pre-payment meter in the property when you leave.
Water queries
If you have problems with water discolouration, low water pressure or loss of water, please log the issue via the National Service Centre Repairs Team and we will arrange for DIO’s maintenance contractors Amey or VIVO to attend.
Contact UsSFA occupied by Virtue of Appointment
From 1 August 2024, eligible Service personnel moving into VOA (Virtue of Appointment) SFA, will be responsible for sourcing and setting up their own utility supplier and establishing bill repayment arrangements. SP will then be able to reclaim their utility bill expenses via JPA I expenses.
The new process for payment will replace the MOD commercial utilities contract which has proved to be unsuitable for domestic properties and will deliver a more efficient process with greater VfM. This new process will apply to SFA occupied by personnel who are eligible by VOA, including PStat Cat 1, 1s/c or 2 and serving unaccompanied, or who are P Stat Cat 3, 4 or 5, as per JSP 464, Vol 3 Part 1, para 0422.
For those currently living in VOA SFA the current process will remain applicable until the SP moves home or has a status change.
Service personnel are able to claim utility expenses via the JPA Business Process Guides and Self Service User Guides at JPA Splash Screen and JPA User Guides and Forms.
Properties that have MOD supply. If your SFA has MOD supply, you will not be able to source your own supply for the utility connected to the camp however you will need to arrange supply and payment for the utility which is not camp connected.
Further information including Frequently Asked Questions (FAQ’s) regarding the new VOA process will be shared here here by 1st August.
Bills for Empty Homes
Please note that DIO RD Utilities are not responsible for the utility bills during any unoccupied periods of time. If you receive a bill at your address for a period of time when home was empty, please forward this to one of the following three teams:
• DIO RD Accommodation are responsible for utilities for empty PFI & BLH properties and bills should be forwarded to [email protected].
For all other homes please check this map for your maintenance supplier and forward bills to either:
• [email protected] (North, Central & NI)
• [email protected] (South)