In my home – Damp and Mould
Dealing with damp and mould
Defence Infrastructure Organisation are implementing several actions when responding to damp and mould issues with the support of their maintenance contractors Amey and Vivo.
Preventing condensation, damp and mould
There are 4 steps that can be used to prevent condensation, damp and mould. These are:
1. Produce less moisture within a property
2. Remove excess moisture from a property
3. Heat the property
4. Ventilation of a property
This booklet will provide helpful advice is managing these to support keeping a healthy home.
In homes that are lived in
If you discover damp and mould whilst living in your home, you should report it straight away. You can do this in the following ways:
– Call us on 0800 0318628, selecting option 1, then option 4
– Chatting to us online, you can do this by selecting the chat option on contact us.
What will happen
– You will be asked a series of questions; this will help us assess the severity of the damp and mould issue within your home and collect the relevant information to send on to the damp and mould specialist teams at Amey and Vivo.
– We will also ask you to send us photographs of the damp and mould in the property. These will be needed when you report the issues to us. If we do not receive photographs we will need to send a housing officer to the property to do this.
– Amey/VIVO will contact you direct to discuss the next steps, this will in many cases result in them arranging a damp and mould ‘First Responder’ to visit your home. As part of their visit, the First Responder may clean and treat areas of damp and mould. However, they will also assess the property to validate the severity of the damp and mould. Following the visit Amey or VIVO will explain the next steps and in many cases there will be no next steps as the wash and treat activity is sufficient.
– During the visit the engineer may provide advice on how to prevent or reduce damp and mould
– In the rare cases where the damp and mould is classed as severe, this may trigger a discussion around a possible move out.
In empty homes
When a home is being prepared for a family, if damp and mould issues are discovered, they will be resolved prior to move-in. If they can’t be resolved quickly and in time for the allocated move in then it will not take place. This is in line with the move in standards which can be reviewed at the link below.