We are so sorry something has gone wrong and we want to reassure you we will do everything we can to resolve it. Please give us as much detail as possible so we can assist you as soon as possible. Your feedback is vital to us, as it helps us to put things right and continue to improve our services, so we really appreciate you letting us know when things don’t go to plan.
To allow for essential maintenance, booking appointments on the E1132 site will not be possible from 17:00hrs on Friday 22nd September until 17:00hrs on Monday 25th September 2023.
Please accept our apologies for any inconvenience this may cause.
Please be aware that the MOD’s E1132 system is currently unavailable.
It is being investigated and the MOD is hoping to resolve the issue as soon as possible.
Monday 19 September, the date of Her Majesty Queen Elizabeth II’s state funeral, will be a national bank holiday across the UK. To allow Service personnel, their families and service family accommodation staff to pay their respects to Her Majesty on the final day of national mourning, the following arrangements have been made:
Last week we alerted you to an urgent issue where VIVO’s system was not receiving appointments being transferred by Pinnacle. Unfortunately, the issues are impacting families through missed appointments. The technical teams have identified the causes of the problem and fixes are currently being deployed.
Families who have contacted us about missed appointments will start to be contacted by VIVO this weekend to apologise and agree a new appointment. The first families should also start to receive compensation early next week.
We are truly sorry that many families’ first impression of the new contracts will be negative, and we know how incredibly frustrating it is to wait in for nobody to arrive, in some cases multiple times. VIVO and the systems team are working to ensure that the lessons are learned, and this issue cannot be repeated.
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